ORMEC | Repair Services | Return Authorization | Service Hours
ORMEC Repair Services

ORMEC in house Repair Services

Repair Services

Full repair services are provided for all our products.  ORMEC’s Factory Repair Services include warranty and non-warranty repair. Repairs are backed by a six month warranty. Special handling services, including Expedited Repairs and Emergency Exchange/Replacement are available. All returns require a Return Authorization (RA) number.

ORMEC does not support repair houses that claim to be “certified repair technicians” of our products.

Repair prices are estimated up front and, in many cases, the actual repair price is lower than the original quote. Standard repair time for ORMEC manufactured products is one week. If you need a repair quickly, call us with an order before noon and a refurbished replacement (for most standard products) can be shipped on the same day.

Repairable ORMEC products include:
  • XD Indexer
  • SMLC
  • ORION
  • GEN3 (Generation III)
  • R-Series, SD, SW, SM, and G Series servo drives
  • ORMEC servo motors

If your ORMEC product is not listed please call for further information.

ORMEC Return Authorization form

Information needed on ORMEC RA form:

  • Model and serial number of each item
  • Description of the problem
  • Type of repair: Warranty or non-warranty
  • Any special handling requirements
  • Billing information: Purchase order or credit card
  • Shipping information: Carrier and service (overnight, 2nd day air, surface).

Please complete the RA form and email it or fax it to (585) 385-5999.

Return Authorization (RA) Request Form (pdf).

Service Contact info

Contact ORMEC Service

(585) 385-3520 (phone)

support@ormec.com  (email)

Regular business hours are  8:00 a.m. – 5:00 p.m. (EST), Monday through Friday.

Telephone support for emergency situations is available 24/7.

A limited supply of refurbished equipment is on hand for quick delivery.

  
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