Repair Services

Full repair services are provided for all our products.  ORMEC’s Factory Repair Services include warranty and non-warranty repair. Repairs are backed by a two-year warranty . Special handling services, including Expedited Repairs and Emergency Exchange/Replacement are available. All returns require a Return Authorization (RA) number.

ORMEC does not support repair houses that claim to be “certified repair technicians” of our products.

• Customer initiates requests for return of an ORMEC item.
  • Detailed descriptions of any problems or issues related to the product should also be provided by the customer.
• A flat-rate charge is assigned to each ORMEC item to be sent in.
• All items sent into ORMEC will undergo much of the same testing as new ORMEC products that includes but is not limited to:
  • Thoroughly inspected, tested, and burned-in at elevated temperatures.
    • Servo Drives to be tested under load.
  • All repairs correcting functional or performance issues completed.
  • All applicable standard upgrades performed.
  • When available, application programs & files downloaded and archived at ORMEC.
  • Cleaned and minor cosmetic damage repaired.
  • Item returned with description of problem and 2-year warranty against manufacturer's defects

Repairable ORMEC products include:

• XD-Series Indexer Drive
• SMLC
• S2D-Series Drive
• ORION
• GEN3 (Generation III)  (Best Effort)
• R-Series Drives
• G-Series Drives (Large Amp Drives Only)
• D-Series Drives (Best Effort)
• ORMEC servo motors  (Best Effort)

If your ORMEC product is not listed please call for further information on upgrade options.

Information needed on ORMEC RA form:

• Model and serial number of each item
• Description of the problem
• Type of repair: Warranty or non-warranty
• Any special handling requirements
• Billing information: Purchase order or credit card
• Shipping information: Carrier and service (overnight, 2nd day air, surface).

Please complete the RA form and email it or fax it to (585) 385-5999.

Return Authorization (RA) Request Form (pdf).