ORMEC | Technical Support | Immediate Technical Assistance
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Contact ORMEC

Phone: (585) 385-3520 or

email: support@ormec.com

ORMEC Service & Support

Immediate Technical Support

ORMEC Technical support

Technical assistance for ORMEC products is available.

Call our support engineers at (585) 385-3520. Availability is from 8:00 a.m. to 5:00 p.m. (EST) on normal business days. Service requests received outside of normal hours are typically handled by 10:00 a.m. the next business day. After hours service is available with a service contract or on a fee per incident basis.

Outside of the US, ORMEC has a network of country representatives available for local support.

Email requests to our support engineers at support@ormec.com


OR

Configure your ORMEC System for Remote Access by ORMEC System Engineers via the Internet with our line of Remote Diagnostic Program VPN Routers. The Industrial VPN Router provides access to the ORMEC Control System only, protecting your company’s internal network as well as well preventing unauthorized access to the ORMEC System. Service and part numbers are as follows:

Remote Diagnostic Program Options
ORMEC Part Number ORMEC Description
RDP-C131-E

Industrial VPN LAN Router with 3 port Ethernet switch. 2 year subscription

RDP-C131-C Industrial VPN LAN Router with 3 port Ethernet switch and cellular. CELLULAR SERVICE NOT INCLUDED. 2-year subscription
RDP-C131-W Industrial VPN LAN Router with 3 port Ethernet switch and WiFi. 2-year subscription
RDP-RNW-5 5-year renewal
RDP-RNW-2 2-year renewal
RDP-RNW-1 1-year renewal

Quick Start Guide

Repairs and Returns

ORMEC Repair Services

For all ORMEC products we provide full repair services and an exchange / replacement service for quick turnaround. Repairable products include:

  • XD Indexer, SMLC, ORION and GEN3 controllers
  • R-Series, SD, S2D, SW, SM and G Series servo drives
  • ORMEC servo motors

ORMEC's Product Longevity Commitment

ORMEC supports standard product for 20+ yearsOur goal is to support ORMEC manufactured products for at least 20 years. In the world of fast moving computer technology, this is a challenge. To prolong the useful life of your capital equipment, we have implemented programs to introduce new technologies into existing products and to re-engineer boards and components.

 

Protect your automation investment

ORMEC product migration strategies

When it is no longer feasible to extend the life of a product, it is time to migrate to new technologies and equipment. ORMEC will partner with you to develop an automation upgrade strategy. Migration services include applications engineering, hardware and software upgrades. Our engineers make this transition as easy and straight forward as possible.

When it's time to migrate, please contact us.

 

Training

ORMEC Training Services

Training is provided in our Rochester, NY, facility as well as on-site at your request. Our training includes product, product maintenance and software classes. Classes are available for beginners, advanced users, engineers and maintenance personnel.

ORMEC Support Library and documentsDocuments and Software Library

Reference documents (datasheets, product guides, instruction & operation manuals, etc.) for all products are available in the Support Library.

Software and software updates are provided to registered users. To access the Software Library you must be logged in. If you do not have an account, click here to register; otherwise log in.

 


If you need to send a file to ORMEC support that is too big to email, use the form below. If you have questions, please call us or email support@ormec.com
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