Technical Support

Immediate Technical Assistance

If you need specific technical assistance, please call ORMEC for all ORMEC Motion Control, UltraDrive and Westamp products:

In North America, call (585) 385-3520. Service personnel are available from 8:00 a.m. to 5:00 p.m. (Eastern Standard Time) during normal business days. We normally handle requests for Factory Service received outside of normal hours by 10:00 a.m. the next business day. After hours service is available with a service contract or on a fee per incident basis.

In Europe or Asia, call +1 585 385 3520. Service personnel are available during normal business hours to consult and solve a wide range of application and support problems, and ORMEC has a network of country representatives for local support.

Or, email your request to our support group...support@ormec.com

ORMEC provides full repair services for all our products and an exchange / replacement service for quick turnaround needs.

Click on the image for details.

Documents and Software Library

Reference documents (datasheets, product guides, instruction & operation manuals, etc.) for all products may be viewed and downloaded.

Software and software updates are also provided to registered users. If you do not yet have an account click here to register. If you already have an account click on the Login link in the top right corner of this page. If you have already logged in, go directly to the Documents and Software Library.