Technical Assistance
Technical Support
Immediate Assistance
Technical assistance for ORMEC, UltraDrive and Westamp products is available.
Call our service engineers at (585) 385-3520. Availablity is from 8:00 a.m. to 5:00 p.m. (EST) on normal business days. Service requests received outside of normal hours are typically handled by 10:00 a.m. the next business day. After hours service is available with a service contract or on a fee per incident basis.
Outside of the US, ORMEC has a network of country representatives available for local support.
Email requests to our support engineers at support@ormec.com
Product Repairs
Repairs and Returns
For all ORMEC products we provide full repair services and an exchange / replacement service for quick turnaround. Repairable products include:
- XD Indexer, SMLC, ORION and GEN3 controllers
- SD, SW, SM and G Series servo drives
- ORMEC servo motors
Click on the image for repair service details.
Support Library
Documents and Software Library
Reference documents (datasheets, product guides, instruction & operation manuals, etc.) for all products are available.
Software and software updates are provided to registered users. If you don't have an account, click here to register. If you have an account click on the Login link in the top right corner of this page. Once you are logged in, go to the Documents and Software Library.
Send a file to ORMEC Support
If you need to send a file to ORMEC support that is too big to e-mail, use the form below. Contact us to obtain the required password.