Immediate Technical Support
Technical assistance for ORMEC products is available.
Call our support engineers at (585) 385-3520. Availability is from 8:00 a.m. to 5:00 p.m. (EST) on normal business days. Service requests received outside of normal hours are typically handled by 10:00 a.m. the next business day. After hours service is available with a service contract or on a fee per incident basis.
Outside of the US, ORMEC has a network of country representatives available for local support.
Email requests to our support engineers at firstname.lastname@example.org
Configure your ORMEC System for Remote Access by ORMEC System Engineers via the Internet with our line of Remote Diagnostic Program VPN Routers. The Industrial VPN Router provides access to the ORMEC Control System only, protecting your company’s internal network as well as well preventing unauthorized access to the ORMEC System. Service and part numbers are as follows:
Remote Diagnostic Program Options
|ORMEC Part Number
Industrial VPN LAN Router with 3 port Ethernet switch. 2 year subscription
||Industrial VPN LAN Router with 3 port Ethernet switch and cellular. CELLULAR SERVICE NOT INCLUDED. 2-year subscription|
||Industrial VPN LAN Router with 3 port Ethernet switch and WiFi. 2-year subscription|
Quick Start Guide