Immediate Technical Support

Technical assistance for ORMEC, UltraDrive and Westamp products is available.

Call our support engineers at (585) 385-3520. Availablity is from 8:00 a.m. to 5:00 p.m. (EST) on normal business days. Service requests received outside of normal hours are typically handled by 10:00 a.m. the next business day. After hours service is available with a service contract or on a fee per incident basis.

Outside of the US, ORMEC has a network of country representatives available for local support.

Email requests to our support engineers at support@ormec.com

Repairs and Returns

For all ORMEC products we provide full repair services and an exchange / replacement service for quick turnaround. Repairable products include:

XD Indexer, SMLC, ORION and GEN3 controllers
SD, SW, SM and G Series servo drives
ORMEC servo motors

ORMEC's Product Longevity Commitment

Our goal is to support ORMEC manufactured products for at least 20 years. In the world of fast moving computer technology, this is a challenge. To prolong the useful life of your capital equipment, we have implemented programs to introduce new technologies into existing products and to re-engineer boards and components.

Protect your automation investment

When it is no longer feasible to extend the life of a product, it is time to migrate to new technologies and equipment. ORMEC will partner with you to develop an automation upgrade strategy. Migration services include applications engineering, hardware and software upgrades. Our engineers make this transition as easy and straight forward as possible.

When it's time to migrate, please contact us.

Training

Training is provided in our Rochester, NY, facility as well as on-site at your request. Our training includes product and product maintenance and software classes. Classes are available for beginners, advanced users, engineers and maintenance personnel.

Documents and Software Library

Reference documents (datasheets, product guides, instruction & operation manuals, etc.) for all products are available in the Support Library.

Software and software updates are provided to registered users. To access the Software Library you must be logged in. If you do not have an account, click here to register; otherwise log in.

If you need to send a file to ORMEC support that is too big to e-mail, use the form below. Contact us to obtain the required password.

Technical Suppport FAQ

Where can I find the Return Authorization request form?Is there a charge for technical support?The company that provided the controls on my production machine is out of business. Can you provide support?Does ORMEC provide on-site service at my facility?