Repair Services
ORMEC provides full repair services for all our products. We do not support any repair houses who claim to be “certified repair technicians” of our products. ORMEC’s Factory Repair Services includes warranty and non-warranty repair. Special handling services, including expedited repairs and Emergency Exchange/Replacement are also available. All returns require a Return Authorization (RA) number.
We will tell you the price of the repair for most of our standard catalog products up front ... no delays to obtain estimates. In many cases your repair cost will be lower than the estimate. If you need a repair fast, just call us with an order before noon and a refurbished replacement for most standard catalog products can be on its way to you the same day.
For more information in North America, contact the ORMEC Service Department at (585) 385-3520 or via email to support@ormec.com. In Europe, call ORMEC Service Department 011 +1 585 385 3520.
A brief list of repairable ORMEC products is below. If your ORMEC product is not listed please call the factory for more information.
- SMLC Controllers
- Orion Controllers
- GEN3 (Generation III) Controllers
- SD-Series ServoDrives
- SW-Series ServoDrives
- SM-Series ServoDrives
- ORMEC Servo Motors
Normal business hours are from 8:00 a.m. – 5:00 p.m. (Eastern Standard Time) Monday through Friday. In North America, telephone support is available 24 hours a day to provide the help you need in emergency situations.
Preparation:
Please have the following information available for faster processing of your return:
- Model and serial number for each item.
- Description of the problem.
- Type of repair you want: Warranty, Non-Warranty, and any Special Handling requirements.
- Billing and Shipping information.
- Purchase Order Number or Credit Card Information.
- Shipment class for returning items to you (Overnight, 2nd Day Air, Surface, etc.).
- OR -
You may FAX (585-385-5999) your request using the RA Request Form.
An Adobe Acrobat PDF file of the RA Request Form is available by clicking here.